Given the technological innovations, easy access to vast information sources, Do It Yourself (DIY) and virtual office model, most business executives can now carry out most of the administrative and secretarial supports at their comfort from anywhere. Organizations are also outsourcing to third party organisations and virtual assistants. These trends are making the employment opportunities for the job of personal and executive assistants highly competitive and only the exceptional and technology savvy individuals can get in and hold the job. The good news is these challenges are inspiring the assistants to reengineer and retool their skills to remain relevant and competitive at workplace.
Suggested Training For Personal Assistants, Secretaries, Executive and Administrative Assistants.
- Customer relationship management
- Attention management and listening skills and emotional intelligence skills
- Business ethics, professional conducts, social etiquettes,
- Stress and time management,
- Project management skill,
- Recruitment, career coaching and performance appraisal management skill,
- Contract negotiation and project management skill,
- Finance and accounting for non-finance professionals,
- Social Networking and business/professional relationship management,
- Team building and collaboration management,
- Virtual working and social medial vulnerabilities, threats and mitigating controls and how protect themselves, r bosses and organizations while optimizing the improvement opportunities,
- Refresher knowledge on brighter English grammar,
- Effective verbal communication and writing Skills – writing memos, minutes of meetings, reports, speeches and presentations.
- Public speaking and presentation skill,
- Organization and delegation skills.
- Practical skills on use of digital technology and office productivity tools covering word processors, spreadsheets, presentation and image editors, document management workflow systems, emailing and telephoning tips, database management system, Business Process Procedures Documentation Tool, social media and digital content management. diary and virtual meeting management system and basic data analytics skills.
Listed below are some of the popular digital technology and office productivity tools the Personal and Executive Assistants can develop practical skilsl on:
- Word processor – Microsoft word,
- Spreadsheet – Microsoft excel,
- Database Management System – Microsoft Access,
- Business Process Procedures Documentation Tool – Microsoft Visio,
- Presentation and Image Editor – Microsoft PowerPoint and Canvas,
- Social media and content management tool – WhatsApp, Facebook, LinkedIn, Instagram, Tweeter, WordPress,
- Research and Search Engines – Google Search,
- Calendar and diary management – Google Calendar,
- Emailing and Telephoning Management System – Gmail, SmartMail, Webmail
- Virtual meeting management system – WhatsApp, Zoom, Skype, Microsoft Team, Google
- Electronic Document Filing and Workflow Management System – Docuware, Mfile, efilecenter,
- Data Analytics and Accounting Systems – Microsoft Excel and Dynamics.
Conclusion
Striving to excel in one’s job and helping others to excel by creating enabling environment and improving the workplace comfort and productivity for one’s bosses and others to flourish are one of the key requirements for building and sustaining effective and efficient enterprise risk management framework. The work scope and responsibilities of the personal assistants, personal secretaries, executive and administrative assistants are to support their bosses perform well on the job and contribute maximally to the achievement of their organizational goals and objectives. The above are the whole essence of enterprise risk management framework. The above insights have placed no doubt that the work of the personal assistants, personal secretaries, executive and administrative assistants are critical part of the enterprise risk management structure in the organisations.
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Please, contact sally on contactus@platinumedgeconsultingltd.com or visit our website https://www.platinumedgeconsultingltd.com If you need more information on Corporate Governance Principles, Boards and Board Committees Effectiveness Tool Kits or need help to support your organisation provide solutions on the following:
- Board induction.
- Corporate governance framework design and implementation and post-implementation handholding support,
- Assessment of corporate governance framework, Board evaluation and Board Directors peer reviews for regulatory compliance.
- Training on how to design corporate governance framework and implementation, conduct assessment of corporate governance framework, Board evaluation and Board Directors peer reviews.
More information about sally:
Sally facilitates training on Risk governance and assurance for Company Board Directors, Executive Management and also Senior and Middle Level Managers aspiring to be Company Board Directors. Some of the organizations where Sally has facilitated training programs include: Lagos Business School (LBS), West African Institute for Financial and Economic Management (WAIFEM, established by Central Banks of The Gambia, Ghana, Liberia, Nigeria and Sierra Leone), The Institute of Directors (IOD) Nigeria, Nigeria Deposit Insurance Corporation (NDIC), Financial Institutions Training Centre (FITC), Chartered Institute of Bankers of Nigeria (CIBN), The Society for Corporate Governance Nigeria (SCGN), Microfinance Agricultural Learning & Development Centre (MLDC) , FirstBank of Nigeria, Access Bank PLC, Guaranty Trust Bank (GTB), Jaiz Bank, Daily Trust and Leadway Pensure PFA.
Sally authored the books on “Corporate Governance “and “Professional Conducts” for Bankers. The books have been adopted by the Chartered Institute of Bankers of Nigeria (CIBN) as Study Packs for the student members of the institute.
Sally is widely travelled and have executed client projects for big and medium scale brands in many geographical locations including UK, USA, UAE, Netherlands, South Africa, Kenya, Zambia, Mauritius, Ghana, Togo, Sierra Leone, Zanzibar, Tanzania and Nigeria.
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